libas777 Account & Payment FAQ

If you forget your libas777 password, tap "Forgot password?" on the login screen. Enter your registered email address, and we send a password-reset link to your inbox. Click the link (valid for one hour) and enter a new password. If you do not receive the email, check your spam folder. If the link expires, request a new one. If you no longer have access to your registered email address, contact our support team via in-app chat with proof of identity (your government ID and a selfie holding it), and we can verify your account and reset your password manually.

During registration on libas777, you provide your full name, date of birth, email address, and mobile phone number. After you create your account, we ask you to upload a government-issued ID (passport, national ID, or driver's license), a selfie holding your ID, and proof of address (utility bill or bank statement). We use these documents to verify your identity and comply with anti-money-laundering regulations. Verification typically completes within a few hours. Once verified, your account is fully active and you can deposit funds and start playing.

We at libas777 encrypt all data in transit using TLS 1.2 and at rest in our secure databases. Your password is hashed and never stored in plain text. We limit access to your personal information to authorised staff only and never sell your data to third parties for marketing. Payment processors (DANA, e-wallet, mobile banking, local payment) retain your transaction details separately and do not share them with us. Your account supports optional two-factor authentication, which adds a code-verification step when you log in. For more information, read our Privacy Policy.

libas777 does not charge fees on deposits or withdrawals. If you deposit via online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, the amount reaches your libas777 wallet instantly at no cost. Bank transfers (mobile banking, local payment, online payment, e-wallet) incur standard inter-bank charges set by your bank, not by us. When you request a withdrawal, we transfer your funds to your registered payment method at no charge; however, your bank may apply a fee if you withdraw to a different bank. Always confirm the payment method before confirming your withdrawal request.

If a deposit does not arrive within the expected time, first check your libas777 account to confirm whether the funds were credited. If your balance is unchanged, the payment may have failed at the provider's end. Contact the payment provider (mobile banking, local payment, online payment, e-wallet) to verify they processed your request. If the provider confirms they sent the payment, contact our support team with your transaction ID and proof of payment, and we will investigate. For withdrawals, funds typically transfer within a few hours depending on your bank. If your withdrawal is delayed beyond that window, check your registered bank account to confirm receipt, then contact support if the funds are missing.

Before you place your first bet or play your first game on libas777, read our Terms of Use. This document covers your account obligations, what we do if you violate our rules (such as using multiple accounts or colluding with other players), and how disputes are resolved. For specific game rules, each live-dealer table and slot game includes an in-app help section describing payouts, minimum and maximum bet limits, and how odds are calculated. Football betting and esports markets have their own rule pages covering match postponement, voided bets, and settlement procedures. If you are new to a particular game, watch a demonstration or read the rules before placing real money.

libas777 periodically offers welcome bonuses to new account holders. The specific offer varies by region and season. Current promotions are displayed in our app and website at login. Any welcome offer comes with terms and conditions — read them carefully to understand wagering requirements, eligible games, expiry dates, and withdrawal restrictions. We do not advertise fixed bonus amounts or percentage bonuses; instead, we describe what you may receive and the conditions that apply. If you have questions about a specific promotion, ask our support team via in-app chat. Remember that all promotions are subject to account verification and compliance with our Terms of Use.

You can reach our support team via in-app chat during business hours (Monday to Friday, 09:00–18:00 Indonesia time). Chat is the fastest way to get help. For email inquiries, contact us through the support form in your account settings — this logs your message in our system and ensures we track your response. Email replies typically come within a few hours during business hours. For urgent account issues (suspected fraud, account lockout, or lost funds), use the in-app chat function so we can assist you immediately. Include as much detail as possible: your account username, what you were trying to do, and any error messages you saw.